We value each and every one of our shoppers and bringing you customer service fit for royalty is important to us. We will be more than happy to replace any product that may have gotten damaged or broken in the shipping process. Only unused product in its original packaging with proof of purchase, and pictures of the damages may be returned/replaced if done so within 5 days of receiving. Your replacement will only be for what you originally purchased. Please contact us at info@heirscosmetics.com so that we can give you further instructions on how to process damaged returns. We do not make exchanges or accept returns for any other reason than damages or lost packages.